NAN PRO-3 is safe to consume

24 June 2015

NAN Pro 3 cleared by authorities in Coimbatore

In April 2015, a consumer in Coimbatore reported finding insects in a pack of NAN Pro-3 infant formula. We always take such reports seriously. We made every effort to investigate this complaint and have been cooperating fully with the authorities in this matter. The authorities picked up further samples of the same product batch from the market for testing as part of their investigation.

Laboratory tests by the local authorities have confirmed the safety of NAN Pro-3.

The quality and safety of our products are non-negotiable priorities for our company and we have in place strict food quality and safety procedures, including quality checks at the different stages of our manufacturing process, as well as checks of storage conditions.

Moreover, our manufacturing technology excludes the possibility of insects existing in the sealed package in which these products are sold. Immediately before the package is sealed, any remaining oxygen is completely removed as part of the manufacturing process to maintain the product’s freshness and nutritional value.

17 June 2015

NAN Pro 3 cleared by authorities in Coimbatore

In April 2015, a consumer in Coimbatore reported finding insects in a pack of NAN Pro-3 infant formula. We always take such reports seriously. We made every effort to investigate this complaint and have been cooperating fully with the authorities in this matter. The authorities picked up further samples from the market of the same product batch for testing as part of their investigation.

On 17 June, the designated officer for the food safety and drug administration in Coimbatore, was quoted on the NDTV website as saying “the test results were positive for the company as they were not contaminated.”

He went on to say that the product would have been infested only when moisture entered the packet.

The quality and safety of our products are non-negotiable priorities for our company and we have in place strict food quality and safety procedures, including quality checks at the different stages of our manufacturing process, as well as checks of storage conditions.

Moreover, our manufacturing technology excludes the possibility of insects existing in the sealed package in which these products are sold. Immediately before the package is sealed, any remaining oxygen is completely removed as part of the manufacturing process to maintain the product’s freshness and nutritional value.

6 June 2015

We are aware of media reports that a consumer in India has reported finding insects in an open package of our NAN PRO-3 follow up milk. The quality and safety of our products are non-negotiable priorities for our company and we always take any such reports seriously.

We are making every effort to investigate the complaint and we are cooperating with the authorities in this matter.

We have in place strict food quality and safety procedures, including quality checks at the different stages of our manufacturing process, as well as checks of storage conditions.

Moreover, our manufacturing technology excludes the possibility of insects existing in the sealed package in which this product is sold. Immediately before the package is sealed, any remaining oxygen is completely removed as part of the manufacturing process to maintain the product's freshness and nutritional value.


2 June 2015

We are aware of media reports that a consumer in India has reported finding live larvae in a package of our NAN PRO-3 follow up milk. We have not been contacted by the consumer or the authorities in relation to this matter.

We have in place strict food quality and safety procedures, including pest control and quality checks at the different stages of our manufacturing and storage process. Moreover, our manufacturing technology excludes the possibility of insects living and surviving in the sealed package in which this product is sold. Shortly before the package is sealed, any remaining oxygen is completely removed as part of the manufacturing process to maintain the product's freshness and nutritional value.

The quality and safety of our products are the top priorities for our company. We always take such reports seriously and we are making every effort to obtain the information we need in order to investigate this consumer complaint.


Consumer Services
Tel: +91(124) 412 12 12
Email: Consumer Services