Nestlé India (“Nestlé”) is committed to safeguarding your privacy and ensuring that you continue to trust Nestlé with your personal data. When you interact with us, you may share personal information with us which allows identification of you as an individual (e.g. name, email, address, telephone number). This is known as “personal data”.
This notice (“Privacy Notice”) sets out:
This Privacy Notice applies to the personal data that we collect about you for the purposes of providing you with our products and services we offer.
By using Nestlé Sites (as defined below) or by giving us your personal data, you accept the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use Nestlé Sites (as defined below) or give us any personal data.
Nestlé reserves the right to make changes to this Privacy Notice at any time. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes and how your personal data may be used.
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Nestlé may collect personal data about you from a variety of sources, including through:
Online and electronic interactions with us, including via Nestlé websites, mobile applications, text messaging programs or through Nestlé branded pages or applications on third party social networks (e.g. Facebook) (Nestlé Sites);
Offline interactions with us, including via direct marketing campaigns, hard copy registration cards, competition entries and contacts through Nestlé consumer services call centres; and
Your interaction with online targeted content (such as advertisements) that Nestlé, or service providers on our behalf, provide to you via third party websites or applications.
This is data that you provide to us with your consent for a specified purpose, including:
We may collect information about you from other legitimate sources for the purpose of providing you with our products and services. Such sources include third party data aggregators, Nestlé promotional partners, public sources and third party social networking sites. Such information may include:
We may also receive personal data about individuals when we acquire other companies.
Nestlé does not knowingly solicit or collect personal data from children below the age of 12. Children between 12-18 years should provide their data either through their parents or with the consent of their parents. If Nestlé discovers that it has accidentally collected personal data from a child below , it will remove that child’s personal data from its records as soon as reasonably possible. However, Nestlé may collect some data and statistics of children below the age of 12 years of age from the parent or custodian directly and therefore with their explicit consent.
Nestlé collects and uses personal data only as necessary for the purposes for which it was obtained. Nestlé may use your personal data for some or all of the following purposes:
Interest-based advertising - to serve you advertisements tailored to your interests. One way Nestlé does this is to match activities or information collected on Nestlé Sites with data collected about you on third party sites (i.e. data-matching). This type of advertising is also known as “online behavioural advertising” or “targeted advertising”. Such personalisation is typically performed via cookies or similar technologies.
If you opt-in to receiving SMS, your mobile service provider’s policy for receiving SMS will apply, which may be at a fee.
Nestlé will never Nestlé does not share your personal data with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this.
Nestlé may share your personal data with third parties for other purposes, but only in the following circumstances:
Nestlé may provide your personal data to its affiliates or related companies for legitimate business purposes.
Nestlé may engage service providers, agents or contractors to provide services on its behalf, including to administer Nestlé Sites and services available to you. These third parties may come to access or otherwise process your personal data in the course of providing these services.
Nestlé requires such third parties, who may be based outside the country from which you have accessed the Nestlé Site or service, to comply with all relevant data protection laws and security requirements in relation to your personal data, usually by way of a written agreement.
Nestlé sometimes stores your data out of country. In some instances there is a possibility that such data is transferred from one location to another. Such storage and transfers are undertaken with utmost care and attention. We contractually bind the service providers to store or transfer your information in a confidential manner and they are made to treat the data only according to relevant privacy laws of the land.
Nestlé may run a joint or co-sponsored program or promotion with another company and, as part of your involvement in the activity, collect and use your personal data.
Your personal data will only be shared with another company if you have opted in to receive information directly from that company. Nestlé encourages you to read the privacy notice of any such company before sharing personal data. If you do not want your personal data to be collected by or shared with a company other than Nestlé, you can always choose not to participate in such activity. If you do opt-in to communications from such a company, remember that you always have the right to opt-out and you would need to contact that company directly to do so.
Nestlé may disclose your personal data if it is required to do so by law or if, in Nestlé’s good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims.
In the event of a full or partial merger with, or acquisition of all or part of Nestlé by another company, the acquirer would have access to the information maintained by that Nestlé business, which could include personal data.
You have the right to opt-out of receiving marketing communications about Nestlé and can do so by:
Please note that even if you opt-out from receiving marketing communications, you may still receive administrative communications from Nestlé, such as order confirmations and notifications about your account activities (e.g. account confirmations and password changes).
You have a right to request access to your personal data. You may send us a request for access. If Nestlé cannot provide access to your personal data, it will provide you with the reasons why. You also have the right to request that Nestlé correct any inaccuracies in your personal data. If you have an account with Nestlé for a Nestlé Site, this can usually be done through the appropriate "your account" or “your profile” section(s) on the Nestlé Site (if available). Otherwise, you can send us a request to rectify your data.
7.1.1 What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
7.1.3 What types of cookies may be used on Nestlé Sites?
We may use the following types of cookies on Nestlé Sites:
7.1.4 Other similar technologies
Nestlé Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nestlé Sites to your personal needs.
An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes: (i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.
We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data (e.g. site traffic reporting and unique visitor counts).
7.1.5 Manage your cookies/preferences
You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of Nestlé Sites although you may not have access to all the features on Nestlé Sites if you do so. See the 'help' button on your browser (e.g. Internet Explorer, Firefox) for how you can do this. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.
As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.
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In order to keep your personal data secure, Nestlé has implemented a number of security measures, including:
Please note that these protections do not apply to personal data you choose to share in public areas such as on community websites.
Nestlé will only retain your personal data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws.
This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we collect is no longer required in this way, we destroy or delete it in a secure manner.
Nestlé acts as “data controller” for the personal data it processes in the framework of this Privacy Notice. If you have any questions or comments regarding this Privacy Notice or Nestlé’s personal data collection practices, please contact us by
Nestlé India Ltd.
Nestlé House, Jacaranda Marg M Block
DLF City Phase II, National Highway 8
Gurgaon 122 002, India
Copyright © November 2014 Nestlé
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