Statement regarding NCDRC

12 Aug 2015

We are disappointed with the unprecedented step of filing of a complaint before the National Consumer Disputes Redressal Commission (NCDRC) against Nestlé India. Based on newspaper reports it appears that the complaint makes similar allegations which were made to ban the product on 5th June 2015. These issues are awaiting judgment by the Hon’ble Bombay High Court.

Nestlé India maintains the highest standards of food quality and safety in the manufacture of all its products. Consumer trust has been of paramount importance to Nestlé over the 103 years of its presence in India.

We have a stringent program to test the ingredients that go to make MAGGI Noodles. In recent months, we had over 2700 samples of MAGGI Noodles tested by several accredited laboratories both in India and abroad. Each one of these tests have shown lead to be far below the permissible limits, as was the case with the five samples tested by the Government Accredited Referral Food Laboratory, Central Food Technological Research Institute, Mysuru on samples sent by FDA, Goa. In addition MAGGI noodles made in India have been tested and found to be safe for consumption by the authorities of several countries across the world.

We confirm that we do not add Monosodium Glutamate (MSG) in the manufacture of MAGGI noodles. MSG is one of several forms of glutamic acid found in natural foods such as groundnuts/peanuts, wheat flour, tomatoes and cheese. As we use some of these ingredients in MAGGI Noodles, the product will contain natural glutamic acid. We therefore strongly reiterate that the “No Added MSG” statement on the product was not an attempt to mislead consumers.

Nestlé is a responsible company which has been in the service of consumers in India for over 103 years and has always provided quality and safe products. We have built our reputation on fair dealing with all stakeholders.

11 Aug 2015

We are yet to receive official notice about the complaint filed before the National Consumer Dispute Redressal Commission (NCDRC). Our current knowledge on this issue is only basis media reports. We shall be able to provide substantive response after we receive the official papers. We thank you for your understanding.